CNA Dental Professional Liability Risk Management (Module 4: Managing Injuries and Adverse Events)

Module 4: Managing Injuries and Adverse Events of the CNA risk management course focuses on managing injuries and adverse events. While adverse events may relate to several areas of a dental practice such as patient care, property and equipment, personnel, and operations, this module will concentrate on several points related to patient care injuries and adverse events. Topics will include medical emergencies, swallowed or aspirated objects, wrong site or wrong tooth surgeries and procedures, endodontic adverse events, treatment failure and trigeminal nerve injuries.

Course objectives:

  • Develop and implement methods to document and assess adverse outcomes and patient dissatisfaction.
  • Describe and implement procedures to manage the most common emergencies in the dental office.
  • Understand current recommendations and steps necessary to assess and manage patients who present with symptoms of nerve injury subsequent to dental treatment.

AGD Subject Codes:

149 (Multi-disciplinary Topics) – 0.5 CE Hours
555 (Dental Jurisprudence/Ethics) – 0.75 CE Hours

Academy of General Dentistry (AGD) PACE program

(Electronically mediated online course. Original release date: December 2016. Expiration date: December 31, 2020.)

*Credit toward dental license renewal may vary according to CE hours approved by state boards of dentistry. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2019 CNA. All rights reserved.

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Module 4: Managing Injuries and Adverse Events

Module 4 of the CNA risk management course focuses on managing injuries and adverse events. While adverse events may relate to several areas of a dental practice such as patient care, property and equipment, personnel, and operations, this module will concentrate on several points related to patient care injuries and adverse events. Topics will include medical emergencies, swallowed or aspirated objects, wrong site or wrong tooth surgeries and procedures, endodontic adverse events, treatment failure and trigeminal nerve injuries. 


CNA Dental Risk Management Workbook

Latest version of the CNA Risk Management Workbook for use and reference after completing the online course.

8.31 MB

Important Instructions

Download a copy of the instructions on how to take the CNA Dental Professional Liability Risk Management Program online course.

160.13 KB

Online Course Resource List

Download a copy of the online course's resource list mentioned in Modules 4.

194.13 KB

Online Course Description & Objectives

Download a copy of the online course description & objectives.

187.3 KB

System Requirements

Download a copy of the system requirements for reference.

192.66 KB

Dental Expressions® issue 4, 2013, Dental Self-Assessment/ Addressing Risks, Managing Expectations

469.8 KB

Dental Expressions® issue 2, 2014, Clinical Guidelines/ A Dental Risk Management Perspective

321.95 KB

Dental Expressions® issue 3, 2014, Patient Satisfaction/ A Key to Dental Risk Management

1.12 MB

Dental Expressions® issue 4, 2014, Preventive Risk Management/ Creating a Culture of Safety

417.49 KB

Dental Expressions® issue 1, 2015, Trigeminal Nerve Injuries/ An Interview with Michael Miloro, DMD, MD, FACS

626.18 KB

Hardware and Software Requirements

This version of the CNA Risk Management course has been tested for compatibility with most popular platforms and browsers now in use. This includes the following:

Microsoft Windows OS:
- Microsoft Internet Explorer (11, Edge)
- Mozilla Firefox
- Google Chrome

Apple Macintosh OS:
- Safari (5.1 or later)
- Mozilla Firefox
- Google Chrome

Apple iOS (iPad, iPhone)
- Mobile Safari in Apple iOS 9.0 or later on iPad / iPhone

Important Notes:
1) We support other browsers such as Opera and previous versions of Internet Explorer and Firefox, but some pages might not display and function correctly.

2) Taking the course on mobile Safari may be generally slower than taking the course on your desktop or laptop. The iPad version you have also has an impact on your viewing/learning experience. Newer iPad models provide better performance as they have more memory. You may also improve performance of your iPad by making sure you are running the latest version of your iPad's iOS software.

3) The slides may not render well on an iPad Mini

4) For laptop and desktop computers, please make sure you have Adobe Flash Player installed and that you are running the latest version of Flash Player version 10 or later, click the following link to check your version http://www.adobe.com/software/flash/about or get Flash http://www.adobe.com/go/getflash

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