CNA Dental Professional Liability Risk Management Online Course
Safe and effective dental care requires close attention to patient needs while managing the various risks associated with clinical practice. Implementing effective patient safety and risk management strategies to protect your patients and your practice can help to improve patient outcomes and minimize the possibility of a malpractice claim. Learn from claim scenarios and other information presented in this online course to better understand and address key risk exposures.
- Dental incident scenarios and examples
- Informed consent and informed refusal procedures
- Claim trends and related considerations
- Communication topics, principles and approaches
- Record keeping and documentation practices
- Patient care/patient management risks
- Adverse event issues, prevention and management
- And more
The CNA Dental Professional Liability Risk Management Online Course is one of the most comprehensive risk management programs available. This informative program will motivate you to assess your practice, apply critical thinking, make prudent choices that enhance patient care and help you to reduce your risk of a malpractice claim. Participants will earn 5 contact hours of continuing education credit for the full 4-module course.* Modules may also be purchased and completed individually, and provide 1.25 credit hours each. A 75% score is required on each module examination to receive continuing education credit.
Course objectives (module number in parentheses):
- Implement a team approach to patient safety and risk management practices. (1)
- Effectively apply the informed consent process to improve patient understanding, safety and satisfaction. (1)
- Understand how the standard of care and negligence apply to dental professional liability. (1)
- Describe an assessment process for the management of “scope of practice” questions. (2)
- Understand current recommendations for oral healthcare for the pregnant patient. (2)
- Describe methods to manage patients who refuse recommended dental radiographs. (2)
- Implement record keeping practices that enhance patient care and reduce malpractice risks. (3)
- Explain the meaning and benefits of the “SOAP” method for recording information in the dental patient record. (3)
- Understand benefits and risks of electronic records and methods to prevent electronic security breaches. (3)
- Develop and implement methods to document and assess adverse outcomes and patient dissatisfaction. (4)
- Describe and implement procedures to manage the most common emergencies in the dental office. (4)
- Understand current recommendations and steps necessary to assess and manage patients who present with symptoms of nerve injury subsequent to dental treatment. (4)
AGD Subject Codes:
149 (Multi-disciplinary Topics) – 2 CE Hours
555 (Dental Jurisprudence/Ethics) – 3 CE Hours
(Electronically mediated online course. Original release date: December 2016. Expiration date: December 31, 2020.)
*Credit toward dental license renewal may vary according to CE hours approved by state boards of dentistry. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2020 CNA. All rights reserved.
Module 1: Risk Management Essentials
Module1, Risk Management Essentials, contains the following sections: patient safety and risk management overview; dental claim trends; legal concepts; patient communication; the National Practitioner Databank; and patient termination/dismissal. This course is designed to provide you with the tools and information you need to meet the course objectives included in the course description
Module 2: Treatment Issues
Module 2 will discuss the importance of an accurate, thorough and current medical history as an essential tool in providing quality dental care. Other topics in this module are shown here, including current clinical guidelines and recommendations for antibiotic premedication, dental radiographs, and dental treatment during pregnancy. Considerations related to the scope of dental practice and patients who may need urgent/emergency dental care are also covered in this module.
Module 3: Documentation and Compliance
In this module, we discuss a number of topics on recordkeeping, documentation and related compliance issues. These range from essential clinical documentation, maintaining patient privacy and protecting record security, to electronic communications and challenges presented by the use of social media. While many practices still use paper records, a significant number of dental offices have completely or partially transitioned to electronic health records. Many others are preparing to do so or are in the process of making this transition. This module covers a number of technology-related risk management considerations, along with those that apply universally.
Module 4: Managing Injuries and Adverse Events
Module 4 of the CNA risk management course focuses on managing injuries and adverse events. While adverse events may relate to several areas of a dental practice such as patient care, property and equipment, personnel, and operations, this module will concentrate on several points related to patient care injuries and adverse events. Topics will include medical emergencies, swallowed or aspirated objects, wrong site or wrong tooth surgeries and procedures, endodontic adverse events, treatment failure and trigeminal nerve injuries.
Latest version of the CNA Risk Management Workbook for use and reference after completing the online course.
Download a copy of the instructions on how to take the CNA Dental Professional Liability Risk Management Program online course.
Download a copy of the online course's resource list mentioned in Modules 1 to 4.
Download a copy of the online course description & objectives.
Download a copy of the system requirements for reference.
Hardware and Software Requirements
This version of the CNA Risk Management course has been tested for compatibility with most popular platforms and browsers now in use.
This includes the following:
Microsoft Windows OS:
- Microsoft Internet Explorer (11, Edge)
- Mozilla Firefox
- Google Chrome
Apple Macintosh OS:
- Safari (5.1 or later)
- Mozilla Firefox
- Google ChromeApple iOS (iPad, iPhone)
- Mobile Safari in Apple iOS 9.0 or later on iPad / iPhone
1) We support other browsers such as Opera and previous versions of Internet Explorer and Firefox, but some pages might not display and function correctly.
2) Taking the course on mobile Safari may be generally slower than taking the course on your desktop or laptop. The iPad version you have also has an impact on your viewing/learning experience. Newer iPad models provide better performance as they have more memory. You may also improve performance of your iPad by making sure you are running the latest version of your iPad's iOS software.
3) The slides may not render well on an iPad Mini
4) For laptop and desktop computers, please make sure you have Adobe Flash Player installed and that you are running the latest version of Flash Player version 10 or later, click the following link to check your version http://www.adobe.com/software/flash/about or get Flash http://www.adobe.com/go/getflash