Self-Instruction Course Summary: What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
Course Objectives:
Define professional liability and understand the elements of malpractice.
List the leading allegations made against dentists in malpractice lawsuits.
Identify key risk management tools that dentists can incorporate into their practice.
Speakers:
Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA
Course content developed by:
Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
No fee course. Content appropriate for all dentists and dental hygienists. The speakers and developers report no conflicts of interest. Brief biographies and other program resources are available for download.
Support/Questions: Technical: support @ coggno.com | Content: dentalrm @ cna.com
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Refund/Cancellation Policy. No refund is available for courses provided free of charge. Cancellation of no-fee courses. Scheduled live courses or early discontinuation (before published course expiration) of self-instruction (on-demand) courses may be necessary in rare situations. In all cases, CNA will provide as much advance notice as possible under the circumstances. Live sessions may not be rescheduled, depending on speaker availability and other factors.
"I took the course followed the direction and the damn thing closed "
1over 4 years
ira Greene
"Course was a good review. Direction for survey at end of course was confusing. Actually listened to the course twice. First time i was able to do the final quiz but not the survey. Second time course closed with the quiz or the survey."
5about 4 years
Sun Costigan
5almost 4 years
John Leland
"There was problems with getting access to the final survey. However, the customer support was excellent and quickly helped me."
5almost 4 years
Ralph Tanioka
"Difficult to negotiate. "
5over 3 years
Tao Jiang
5over 3 years
Joe Bastadjian
5over 3 years
ROBERT MATTHEWS
5over 3 years
MADELEINE MONTES
"Website is incredibly difficult!! Took the 1st course in the series as well and was never able to take quiz to receive credit!!!!! Please make easier to access!!!"
5over 3 years
Scott Hornung
"Easy to understand risk course"
5over 3 years
Neelima Samineni
5over 3 years
Curtis Brookover
"Nice job with this course. "
5over 3 years
Rhea Theresa Antolin
5over 3 years
PAAYAL BHAKTA
5almost 3 years
Allison Tran
5over 2 years
Amanda Lavorini
5over 2 years
Donald Patacca
5over 2 years
Donald Patacca
5over 2 years
User
"Excellent course"
5over 2 years
navi vik
5over 2 years
Diana Cardona
5about 2 years
Katarina Pavlicic
5about 2 years
Carol Poveda
5about 2 years
Shahroukh Yaghoubian
5about 2 years
Justin Van Dusen
5about 2 years
NIRUPAMA REDDY
"good course website"
5about 2 years
User Neil
5about 2 years
Himabindu Nallari
5about 2 years
Michael Erdos
5about 2 years
Chung Lee
5about 2 years
Stephen Chung
5about 2 years
Shalom Mintz
5almost 2 years
Elizabeth Berg
5almost 2 years
estelle kelly
5almost 2 years
Serene Dental
5almost 2 years
fady zaki
5almost 2 years
HIRSCH ZIEGLER
"course was informative and up to date"
5almost 2 years
M. Eisenberger
"Very confusing at the end. I have no idea whether i completed the course or not. There is nowhere to fill out the final survey. "
2almost 2 years
jason parli
5almost 2 years
Isaac Kempe
5almost 2 years
William Manolarakis
5almost 2 years
Gerald Fiterstein
"Great"
5over 1 year
Boris Karachun
5over 1 year
Ivraj Sandhu
5over 1 year
Amir Tiam
5over 1 year
Minhchau Nguyen
"Good "
5over 1 year
Doreen Cloughley
"Didn’t get certificate?!"
5over 1 year
Jacob Cohen
5over 1 year
Natasha Impink-Hernandez
5over 1 year
Bliss Baek
5over 1 year
Meena Yegneswaran
1over 1 year
Michael Epstein
5over 1 year
Michael Fried
5over 1 year
reuben YEROSHALMI
5over 1 year
Winona Wu
5over 1 year
Mark Kaufman
"It was great but I didn’t see a final test to take and a confirmation certificate"
5over 1 year
Corey Moletsky
5over 1 year
Elliot Sabbagh
5over 1 year
Kenny Cheung
5over 1 year
Robert Roiter
5over 1 year
judah baruch
5over 1 year
nitya balan
"very informative"
4about 1 year
Gary Thomas
5about 1 year
David Zhukovsky
5about 1 year
Irina Goncharuk
"Very good course"
5about 1 year
Laurel Termini
"Carefully presented and easy to follow"
5about 1 year
Michael Shashaty
5about 1 year
Ron Wallach
"thank you"
5about 1 year
Melena Planzos
5about 1 year
Danish Qadri
"Excellent!"
5about 1 year
Allon Waltuch
5about 1 year
Kathleen Tantuco
5about 1 year
Darlenn Ayan
5about 1 year
REVATHI LAXMINARAYAN
5about 1 year
Mohammad Khalifeh
5about 1 year
Ambrose Obhade
5about 1 year
Misun Tellez
5about 1 year
Shirley Siriratana Sukhanil
5about 1 year
Monte Smith
"Valuable review to keep good protocols in place to better communicate, document and operate with better preparedness to avoid problems and safety to keep patients safe and educated."
5about 1 year
Jack Tran
"Informative. Have not seen certificate yet. May need to get hold of customer care. "
5about 1 year
Teresa Kosmac
"excellent course"
512 months
Thieu Dao
512 months
Tjahjadi Andy Kusumo
"wonderful course !"
512 months
Michael Mitsos
512 months
Kenneth Erley
511 months
Satnam Bedi
"good course"
511 months
Navreet Raju Kamdar
511 months
Rajesh Damani
"Excellent presentation."
511 months
Jina Annello
"Very informative."
510 months
Jonathan Stern
510 months
Glynn Solomon
59 months
Eric Katzman
59 months
Marc Arena
"Navigation of the course was halted. It necessitated rewatching the course in its entirety to access the final quiz"
39 months
Christina Slegers
"Unable to access final quiz"
19 months
Gayatri Patel
"Great information "
58 months
George Manolarakis
58 months
Steve Wechsler
37 months
Yung Kim
57 months
Parmalier Murphy
"Very informative!"
57 months
Tamsyn Burkett
"good course. thank you."
57 months
Arthur Shinder
57 months
Mary Wicenski
56 months
manhui liu
56 months
Eric Cheung
56 months
David Lamothe
46 months
Christina Vo
56 months
Qirong Huang
56 months
andre kanarki
56 months
Steven Holbrook
55 months
Aaron Mamo
55 months
Deborah Wallman
55 months
Marc Bianco
55 months
John Sung
55 months
Robert Puleo
"I have completed Malpractice 101 and Managing Adverse Events
updated: 08/29/2025
many times now however after last slide of course is finished the final quiz will not open saying first course must be finished first.
I tried sending emails to support with no results.
wish I could talk with a person to see issues in real time.
[email protected]
908-303-0260"
15 months
John Gaeta
55 months
Yafit Stern
54 months
Nina Dobreva
54 months
Samuel Taller
"Not clear how to get certificate"
44 months
Maria Trinidad
"I learned sooo much !!!"
54 months
BEDES OSUALA
"Finished the course Can’t print my certificate"
53 months
Rupal Shah
53 months
Hal Jeter
"The slides were a little hard to read in this format. A bit blurry. Otherwise, the content was timely and applicable to my practice and systems therein."
53 months
John Lhota
"I'd prefer if it was possible to play the videos at 1.25 or 1.5 or 2x speed."
52 months
Judah Chasky
5about 2 months
Mike Schultz
"good course"
5about 2 months
Roger Spott
"Did not like this software...glitchy and not clear.It's better when the quiz questions are exact quotes. "
5about 2 months
JAE KWON BOK
5about 2 months
Sally Yousefi
519 days
Hami Hadidjaja
518 days
Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)
Malpractice 101 and Managing Adverse Events
Self-Instruction Course Summary: What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
Course Objectives:
Define professional liability and understand the elements of malpractice.
List the leading allegations made against dentists in malpractice lawsuits.
Identify key risk management tools that dentists can incorporate into their practice.
Speakers:
Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA
Course content developed by:
Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
No fee course. Content appropriate for all dentists and dental hygienists. The speakers and developers report no conflicts of interest. Brief biographies and other program resources are available for download.
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Refund/Cancellation Policy. No refund is available for courses provided free of charge. Cancellation of no-fee courses. Scheduled live courses or early discontinuation (before published course expiration) of self-instruction (on-demand) courses may be necessary in rare situations. In all cases, CNA will provide as much advance notice as possible under the circumstances. Live sessions may not be rescheduled, depending on speaker availability and other factors.
This course is designed for employees who need to complete Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings) training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 75 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
No. This course is not included with the Prime Subscription and must be purchased separately.
Yes. Refund requests can be submitted within 30 days of purchase.
