Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)
Last Updated 08/2025
English
Finish in
75 mins! Run Time
75 mins! Run Time
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Employees
only
Certificate
of Completion
of Completion
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Access
What you'll learn
Define professional liability and understand the elements of malpractice.
List the leading allegations made against dentists in malpractice lawsuits.
Identify key risk management tools that dentists can incorporate into their practice.
Description
Summary:
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
Course Objectives:
- Define professional liability and understand the elements of malpractice.
- List the leading allegations made against dentists in malpractice lawsuits.
- Identify key risk management tools that dentists can incorporate into their practice.
Speakers:
- Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA
Course content developed by:
- Dr. Ronald Zentz, Risk Control Consulting Director, CNA Specialty Risk Control
- Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity Healthcare Division
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity Healthcare Division
The course speakers and developers report no conflicts of interest. Their brief biographies can be viewed here [hyperlink] or from the Attachments tab on the course home screen after registering logging into the course.
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs
565 (Documentation & Risk Management) – 1.25 CE Hrs
Electronically mediated online course.
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.
Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact [email protected] to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds.
Reviews (104)
Kendall Horn
"I took the course followed the direction and the damn thing closed "
1
almost 4 years
ira Greene
"Course was a good review. Direction for survey at end of course was confusing. Actually listened to the course twice. First time i was able to do the final quiz but not the survey. Second time course closed with the quiz or the survey."
5
over 3 years
Sun Costigan
5
over 3 years
John Leland
"There was problems with getting access to the final survey. However, the customer support was excellent and quickly helped me."
5
over 3 years
Ralph Tanioka
"Difficult to negotiate. "
5
about 3 years
Tao Jiang
5
about 3 years
Joe Bastadjian
5
about 3 years
ROBERT MATTHEWS
5
almost 3 years
MADELEINE MONTES
"Website is incredibly difficult!! Took the 1st course in the series as well and was never able to take quiz to receive credit!!!!! Please make easier to access!!!"
5
almost 3 years
Scott Hornung
"Easy to understand risk course"
5
almost 3 years
Neelima Samineni
5
almost 3 years
Curtis Brookover
"Nice job with this course. "
5
almost 3 years
Rhea Theresa Antolin
5
almost 3 years
PAAYAL BHAKTA
5
over 2 years
Allison Tran
5
about 2 years
Amanda Lavorini
5
about 2 years
Donald Patacca
5
almost 2 years
Donald Patacca
5
almost 2 years
User 93846
"Excellent course"
5
almost 2 years
navi vik
5
almost 2 years
Diana Cardona
5
over 1 year
Katarina Pavlicic
5
over 1 year
Carol Poveda
5
over 1 year
Shahroukh Yaghoubian
5
over 1 year
Justin Van Dusen
5
over 1 year
NIRUPAMA REDDY
"good course website"
5
over 1 year
User Neil
5
over 1 year
Himabindu Nallari
5
over 1 year
Michael Erdos
5
over 1 year
Chung Lee
5
over 1 year
Stephen Chung
5
over 1 year
Shalom Mintz
5
over 1 year
Elizabeth Berg
5
over 1 year
estelle kelly
5
over 1 year
Serene Dental
5
over 1 year
fady zaki
5
over 1 year
HIRSCH ZIEGLER
"course was informative and up to date"
5
over 1 year
M. Eisenberger
"Very confusing at the end. I have no idea whether i completed the course or not. There is nowhere to fill out the final survey. "
2
over 1 year
jason parli
5
over 1 year
Isaac Kempe
5
over 1 year
William Manolarakis
5
over 1 year
Gerald Fiterstein
"Great"
5
about 1 year
Boris Karachun
5
about 1 year
Ivraj Sandhu
5
about 1 year
Amir Tiam
5
about 1 year
Minhchau Nguyen
"Good "
5
about 1 year
Doreen Cloughley
"Didn’t get certificate?!"
5
about 1 year
Jacob Cohen
5
about 1 year
Natasha Impink-Hernandez
5
12 months
Bliss Baek
5
12 months
Meena Yegneswaran
1
11 months
Michael Epstein
5
11 months
Michael Fried
5
11 months
reuben YEROSHALMI
5
11 months
Winona Wu
5
11 months
Mark Kaufman
"It was great but I didn’t see a final test to take and a confirmation certificate"
5
10 months
Corey Moletsky
5
10 months
Elliot Sabbagh
5
10 months
Kenny Cheung
5
10 months
Robert Roiter
5
9 months
judah baruch
5
9 months
nitya balan
"very informative"
4
9 months
Gary Thomas
5
9 months
David Zhukovsky
5
9 months
Irina Goncharuk
"Very good course"
5
9 months
Laurel Termini
"Carefully presented and easy to follow"
5
9 months
Michael Shashaty
5
9 months
Ron Wallach
"thank you"
5
9 months
Melena Planzos
5
8 months
Danish Qadri
"Excellent!"
5
8 months
Allon Waltuch
5
8 months
Kathleen Tantuco
5
8 months
Darlenn Ayan
5
8 months
REVATHI LAXMINARAYAN
5
8 months
Mohammad Khalifeh
5
7 months
Ambrose Obhade
5
7 months
Misun Tellez
5
7 months
Shirley Siriratana Sukhanil
5
7 months
Monte Smith
"Valuable review to keep good protocols in place to better communicate, document and operate with better preparedness to avoid problems and safety to keep patients safe and educated."
5
7 months
Jack Tran
"Informative. Have not seen certificate yet. May need to get hold of customer care. "
5
7 months
Teresa Kosmac
"excellent course"
5
6 months
Thieu Dao
5
6 months
Tjahjadi Andy Kusumo
"wonderful course !"
5
6 months
Michael Mitsos
5
6 months
Kenneth Erley
5
5 months
Satnam Bedi
"good course"
5
5 months
Navreet Raju Kamdar
5
5 months
Rajesh Damani
"Excellent presentation."
5
5 months
Jina Annello
"Very informative."
5
4 months
Jonathan Stern
5
4 months
Glynn Solomon
5
3 months
Eric Katzman
5
3 months
Marc Arena
"Navigation of the course was halted. It necessitated rewatching the course in its entirety to access the final quiz"
3
3 months
Christina Slegers
"Unable to access final quiz"
1
3 months
Gayatri Patel
"Great information "
5
about 2 months
George Manolarakis
5
about 2 months
Steve Wechsler
3
about 1 month
Yung Kim
5
about 1 month
Parmalier Murphy
"Very informative!"
5
29 days
Tamsyn Burkett
"good course. thank you."
5
27 days
Arthur Shinder
5
24 days
Mary Wicenski
5
12 days
manhui liu
5
11 days
Eric Cheung
5
5 days
Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)
Malpractice 101 and Managing Adverse Events
Summary:
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.
Course Objectives:
- Define professional liability and understand the elements of malpractice.
- List the leading allegations made against dentists in malpractice lawsuits.
- Identify key risk management tools that dentists can incorporate into their practice.
Speakers:
- Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA
Course content developed by:
- Dr. Ronald Zentz, Risk Control Consulting Director, CNA Specialty Risk Control
- Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity Healthcare Division
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity Healthcare Division
The course speakers and developers report no conflicts of interest. Their brief biographies may be viewed here or they may be downloaded from the Attachments tab on the course home screen after registering and logging into the course.
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs*
565 (Documentation & Risk Management) – 1.25 CE Hrs*
Electronically mediated online course.
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.
Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact [email protected] to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds.
Malpractice 101 and Managing Adverse Events for Dentists Final Quiz
Final Quiz for Malpractice 101 and Managing Adverse Events. Passing score = 75% (6 correct responses of 8 questions)
Attachments:
Speaker Bio--Jennifer Flynn
(46 KB)
Brief speaker/developer biography, Ms. Jennifer Flynn.
Co-developer Bio--Georgia Reiner
(56 KB)
Brief co-developer biography, Ms. Georgia Reiner.
Program slides for reference, formatted for two slides per page.
Speaker Bio - Dr.Zentz
(98 KB)
System Requirements
(110 KB)
Coggno LMS system requirements.
Malpractice 101 Resource List revised July 2024.
Revised description and objectives document.
Frequently Asked Questions
This course is designed for employees who need to complete Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings) training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 75 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
No. This course is not included with the Prime Subscription and must be purchased separately.
Yes. Refund requests can be submitted within 30 days of purchase.