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Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)

Summary:
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.  

Course Objectives:
  • Define professional liability and understand the elements of malpractice.
  • List the leading allegations made against dentists in malpractice lawsuits.
  • Identify key risk management tools that dentists can incorporate into their practice. 

Speakers:
  • Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
  • Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA

Course content developed by:
  • Dr. Ronald Zentz, Risk Control Consulting Director, CNA Specialty Risk Control
  • Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity Healthcare Division
  • Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity Healthcare Division
The course speakers and developers report no conflicts of interest. Their brief biographies can be viewed here [hyperlink] or from the Attachments tab on the course home screen after registering logging into the course.

AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs

Electronically mediated online course.
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026

*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.) 

Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.  

Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact support@coggno.com to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds. 

Keywords: Malpractice 101 and Managing Adverse Events Course, malpractice, professional liability, dentists, Dental, lawsuits, risk management

Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)

Malpractice 101 and Managing Adverse Events
Malpractice 101 and Managing Adverse Events
Summary:
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.  

Course Objectives:
  • Define professional liability and understand the elements of malpractice.
  • List the leading allegations made against dentists in malpractice lawsuits.
  • Identify key risk management tools that dentists can incorporate into their practice.
 
Speakers:
  • Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
  • Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA

Course content developed by:
  • Dr. Ronald Zentz, Risk Control Consulting Director, CNA Specialty Risk Control
  • Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity Healthcare Division
  • Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity Healthcare Division

 The course speakers and developers report no conflicts of interest. Their brief biographies may be viewed here or they may be downloaded from the Attachments tab on the course home screen after registering and logging into the course.

 
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs*

Electronically mediated online course. 
Release date: 11/2021. Review date: 7/2024. Expiration date: 10/31/2026

*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.) 

Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.  

Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact support@coggno.com to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds. 
Malpractice 101 and Managing Adverse Events for Dentists Final Quiz
Malpractice 101 and Managing Adverse Events for Dentists Final Quiz

Final Quiz for Malpractice 101 and Managing Adverse Events. Passing score = 75% (6 correct responses of 8 questions)

Attachments:

Speaker Bio--Jennifer Flynn   (46 KB)
Brief speaker/developer biography, Ms. Jennifer Flynn.
Co-developer Bio--Georgia Reiner   (56 KB)
Brief co-developer biography, Ms. Georgia Reiner.
Program Slides--Malpractice 101 and Managing Adverse Events   (1.1 MB)
Program slides for reference, formatted for two slides per page.
Speaker Bio - Dr.Zentz   (98 KB)
System Requirements   (110 KB)
Coggno LMS system requirements.
Malpractice 101--Resource List rev 7/2024   (190 KB)
Malpractice 101 Resource List revised July 2024.
Malpractice 101_Description-Objectives_rev 5-2025   (210 KB)
Revised description and objectives document.
Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)

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