Protecting Your License Against Common State Board of Dentistry Matters Course for NSDP Members: no charge (a $45 savings)
Last Updated 09/2025
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What you'll learn
Understand the role, authority and mission of State Boards of Dentistry.
Describe common dental license complaints made to the State Boards of Dentistry.
Discuss possible outcomes of the disciplinary process, along with strategies to proactively protect your license.
Description
Title: Protecting Your License Against Common State Board of Dentistry Matters
Summary:
According to the National Practitioner Data Bank (NPDB), since 2010, there have been more reported adverse actions against dentists annually in the U.S. as compared to medical malpractice reported payments. The presentation will highlight common dental license complaints seen in the Dentist’s Advantage/CNA program made to the State Board of Dentistry. This session will focus on the disciplinary process, the role of dental boards and the duties, and responsibilities and rights of dentists in the process.
Course Objectives:
- Understand the role, authority and mission of State Boards of Dentistry.
- Describe common dental license complaints made to the State Boards of Dentistry.
- Discuss possible outcomes of the disciplinary process, along with strategies to proactively protect your license.
Speakers:
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
Course content developed by:
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CAN
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity
Content appropriate for all dentists and dental hygienists. The speakers and developers report no conflicts of interest. Brief biographies may be downloaded and viewed from the platform Attachments tab.
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs*
(Self-instruction electronically mediated online course. Released: 7/2022 Review date: 1/2025. Expiration date: 6/30/2026)
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.
Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact [email protected] to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds.
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23 days
Protecting Your License Against Common State Board of Dentistry Matters Course for NSDP Members: no charge (a $45 savings)
Protecting Your License Against Common State Board of Dentistry Matters
Title: Protecting Your License Against Common State Board of Dentistry Matters
Summary:
According to the National Practitioner Data Bank (NPDB), since 2010, there have been more reported adverse actions against dentists annually in the U.S. as compared to medical malpractice reported payments. The presentation will highlight common dental license complaints seen in the Dentist’s Advantage/CNA program made to the State Board of Dentistry. This session will focus on the disciplinary process, the role of dental boards and the duties, and responsibilities and rights of dentists in the process.
Course Objectives:
- Understand the role, authority and mission of State Boards of Dentistry.
- Describe common dental license complaints made to the State Boards of Dentistry.
- Discuss possible outcomes of the disciplinary process, along with strategies to proactively protect your license.
Speakers:
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
Course content developed by:
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CAN
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity
Content appropriate for all dentists and dental hygienists. The speakers and developers report no conflicts of interest. Brief biographies may be downloaded and viewed from the platform Attachments tab.
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs*
(Self-instruction electronically mediated online course. Released: 7/2022 Review date: 1/2025. Expiration date: 6/30/2026)
*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)
Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2025 CNA. All rights reserved.
Refund Policy. No refund is available for free courses available to NSDP members. If a user is dissatisfied with a purchased course after viewing content, please contact [email protected] to request a full refund. A full refund will be available for up to 3 months after a course is purchased. No refund is available after 3 months from the purchase date. No refund is available after completing a course and receiving continuing education credit. There will be no partial refunds.
Final Quiz--Protecting Your License Against State Board of Dentistry Matters
Attachments:
System Requirements
(110 KB)
Current Coggno system requirements.
Presentation Slides
(810 KB)
Dr. R Zentz-Brief Bio
(98 KB)
Ms Jennifer Flynn-Brief Bio
(74 KB)
Ms Georgia Reiner-Brief Bio
(56 KB)
Updated resource list and URLs.
Revised course description and objectives.
Frequently Asked Questions
This course is designed for employees who need to complete Protecting Your License Against Common State Board of Dentistry Matters Course for NSDP Members: no charge (a $45 savings) training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
No. This course is not included with the Prime Subscription and must be purchased separately.
Yes. Refund requests can be submitted within 30 days of purchase.