Protecting Your License Against Common State Board of Dentistry Matters Course for NSDP Members: no charge (a $45 savings)
Title: Protecting Your License Against Common State Board of Dentistry Matters
Summary:
According to the National Practitioner Data Bank (NPDB), since 2010, there have been more reported adverse actions against dentists annually in the U.S. as compared to medical malpractice reported payments. The presentation will highlight common dental license complaints seen in the Dentist’s Advantage/CNA program made to the State Board of Dentistry. This session will focus on the disciplinary process, the role of dental boards and the duties, and responsibilities and rights of dentists in the process.
Course Objectives:
- Understand the role, authority and mission of State Boards of Dentistry.
- Describe common dental license complaints made to the State Boards of Dentistry.
- Discuss possible outcomes of the disciplinary process, along with strategies to proactively protect your license.
Speakers:
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
Course content developed by:
- Dr. Ronald Zentz, Risk Control Consulting Director, CNA
- Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity Healthcare Division
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity Healthcare Division
The course speakers and developers report no conflicts of interest. Their brief biographies can be downloaded and viewed from the Attachments tab.
AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs*
(Self-instruction electronically mediated online course. Released: 7/2022 Expiration: 6/30/2025)
*Credit toward dental license renewal may vary according to CE hours approved by state boards of dentistry.
The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract.
Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2022 CNA. All rights reserved.
Keywords: Protecting Your License Against Common State Board of Dentistry Matters Course, Protecting License, CNA
Protecting Your License Against Common State Board of Dentistry Matters Course for NSDP Members: no charge (a $45 savings)

- Understand the role, authority and mission of State Boards of Dentistry.
- Describe common dental license complaints made to the State Boards of Dentistry.
- Discuss possible outcomes of the disciplinary process, along with strategies to proactively protect your license.
- Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
- Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
- Dr. Ronald Zentz, Risk Control Consulting Director, CNA Specialty Risk Control
- Jennifer Flynn, VP, Risk Management, Dentist’s Advantage/Aon Affinity, Healthcare Division
- Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity, Healthcare Division

Attachments:







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